K13 Helpdesk Support Engineer

Requirements
Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
Able to follow documented work instructions and procedures.
Good written and verbal command of written English.
Responsibility
Monitor and observe system alerts or out of the normal system behaviours.
Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation. Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
Manage the life cycle of incident tickets from creation, update, escalation to closure.
Review and verify the accuracy of operational scripts. Suggests areas of improvements.
Seniority level
Entry level
Employment type
Full-...