Key Account Executive or Manager

Job Summary:

We are seeking a dynamic and result-oriented Key Account Manager with a proven track record in the IT System Integration space. The ideal candidate will be responsible for identifying new business opportunities, managing client relationships, and ensuring high levels of customer satisfaction. This dual role requires a balance of strategic business development and hands-on account management expertise.

Key Responsibilities:

Account Management:

• Serve as the primary point of contact for existing clients, ensuring high levels of customer satisfaction.
• Build and maintain long-term relationships with key accounts.
• Identify opportunities for upselling and cross-selling within existing accounts.
• Coordinate with internal teams (technical, support, finance, etc.) to deliver seamless service to clients.
• Address client issues and complaints promptly, ensuring resolution and satisfaction.
• Conduct regular a...