Key Account Manager

Operational Leadership

• Design and implement standardised operating procedures across the account portfolio to ensure service delivery consistency and excellence.

• Oversee and lead operations, delivery teams, account structures, and support functions.

• Deploy technology and digitization initiatives to reduce manual processes and improve efficiency.

• Drive continuous improvement through operational audits and KPIs.

• Implement enterprise systems to enable centralised visibility and reporting.

• Foster a shared service mindset to support cross-account efficiencies and scalability.

• Optimise resource deployment, performance reporting, and continuous improvement through data and KPIs.

• Own operational compliance with internal standards and specific legislation.

Financial Management

• Own...