Key Account Manager (KAM) - Enterprise Customers

We are looking for a Key Account Manager (KAM) to manage and grow our strategic enterprise accounts, primarily large shippers and freight forwarders.

Reporting directly to the VP Customer Success, your main objective will be customer retention and account expansion, ensuring long-term value creation for both Searoutes and our clients.

This role requires a strong commercial mindset, deep understanding of the logistics and maritime ecosystem, and the ability to support customers operationally when needed, acting as a trusted partner across the full customer lifecycle.

• Own and manage a portfolio of strategic enterprise customers (shippers, digital providers and freight forwarders)
• Drive renewals, upsell, and cross-sell opportunities to maximize lifetime value
• Build strong, long-term relationships with key decision-makers and operational stakeholders
• Ensure high customer satisfaction by proactively addressing client needs and ...