Key Account Manager

Key Account Manager - Teesside

We’re looking for a commercially driven Key Account Manager to lead customer engagement across a defined group of Healthcare Professionals (HCPs) in primary and secondary care. You’ll act as the main point of contact, delivering a personalised, data-led customer experience across multiple channels.

The Role

• Own and manage a portfolio of HCP accounts using a mix of face-to-face, virtual and digital engagement.
• Plan and deliver tailored interactions including meetings, symposia and agile campaign activity.
• Build strong, value-focused relationships and develop a deep understanding of customer needs and local networks.
• Create and implement account plans with clear KPIs and milestones.
• Use data insights to prioritise activity, track performance and adapt approach.
• Maintain an accurate 360° account view through effective CRM use. ...