Key account manager

The Key Account Manager (KAM) is responsible for maintaining strong working relationships with client stakeholders, supporting account growth initiatives, and ensuring delivery alignment across assigned accounts. This role focuses on execution and coordination, helping translate account strategy into measurable outcomes while ensuring consistent service quality and client satisfaction. The key account manager also works closely with internal delivery, technology, and commercial teams to support opportunity development, account planning, and operational performance. The role provides exposure to strategic accounts and offers a clear pathway to senior client leadership roles.
Reporting Line: Reports to Client Partner
Delivery Leaders: A) Technology & Innovation Teams B) Commercial & Finance Teams
Key Responsibilities:
- Support Account Execution: Support the execution of account plans defined by the Client Partner, ensuring agreed actions, timelines, and priorities are follow...