Key Account

Job Purpose
Develop and administer account management plans and processes to expand and maintain customer base, enhance customer satisfaction and achieve sales objectives for key accounts in line with business and sales objectives, Group guidelines and policies.

Typical Business Titles
Account Management Representative, Key Account Management Representative

Key Tasks
• Ensure that sales goals for major/strategic key accounts are met
• Plan and control acquisition, proposal preparation, customer support, and customer consulting
• Coordinate internal and external resources to meet customer needs
• Define and/or further develop proposal processes and customer‑specific services
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