Knowledge Management Lead

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is seeking a leader to enable high quality servicing experience within our Operations organization. In this role, you will define and execute the strategy that enables Affirm’s servicing operations to scale efficiently, compliantly, and with world-class customer and merchant experiences. We are looking for someone who can set the vision for operational readiness, ensuring our people, processes, resources evolve in lockstep with Affirm’s servicing strategy. You will build and lead cross-functional initiatives to optimize workflows, strengthen knowledge systems, and design learning programs that accelerate performance across geographies and languages. You will partner closely with cross-functional stakeholders and augmented staff to drive operational readiness, streamline workflow...