Knowledge Management Lead

Responsible for developing and maintaining the organization's knowledge management strategy to ensure that critical information, best practices, and learnings are effectively captured, organized, and shared across teams in the organization such as (but not limited to) IT, Operations, Collections, CRM, and Sales. This role plays a key part in driving operational excellence, improving employee enablement, and enhancing customer experience through efficient knowledge access and collaboration.

What You'll Do

• Knowledge Strategy & Governance:

Develop and implement the company's knowledge management framework, policies, and best practices to promote consistent documentation across all departments in the company and ensure content quality.

• Content Management:

Oversee the creation, review, and updating of knowledge articles, FAQs, process documentation, and training materials to ensure accuracy and relevance across the organization. ...