Knowledge Management Specialist, Process Excellence & Transformation, WFS

Description
We are seeking an experienced professional to join our team as a Knowledge Specialist, supporting the WFS organization. This strategic role will manage SOP content and communications for an audience of 500 + WFS team members across multiple teams, including CAT, Field Optimization, and Field Leadership.

The Knowledge Management Specialist owns the creation, maintenance, and distribution of standard operating procedures and organizational communications. The position ensures documentation remains accurate, current, and accessible to stakeholders. The focus extends beyond static documentation into designing and mapping end-to-end workflows. This role identifies recurring failure patterns and systemic risks surfaced through process breakdowns. The incumbent partners with subject matter experts to capture institutional knowledge and drive continuous improvement in documentation standards.

Key job responsibilities
Own and govern the organization's documen...