Knowledge Management Specialist/Content Writer

Responsibilities:

· Create, maintain, and update online knowledge base articles, user guides, and tutorials for Core Practice customers.

· Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.

· Collaborate with support, product, and development teams to gather information on new features, updates, and workflows.

· Translate technical concepts into clear, concise, and easy-to-understand content for non-technical audiences.

· Review and refine existing documentation to ensure accuracy, consistency, and alignment with brand tone and style.

· Organise and structure content for easy navigation and searchability.

· Assist with content formatting, screenshots, diagrams, and other visual aids to enhance user understanding.

· Monitor feedback from users and the support team to improve and expand documentation.

Requirements:

· Strong understanding of...