Knowledge Specialist

The CJ Knowledge Specialist is a strategic, hands-on owner for our Customer Journey knowledge ecosystem. You will design and run the knowledge program that powers our associates, customers, and self-serve channels -- building the governance, tools, and content operations that reduce effort, accelerate resolution, and improve customer experience at scale.

You'll partner closely with CJ Operations (including Management), Ops Tech, Analytics, Training, QA, Product, and Risk to align knowledge with business goals and launch initiatives that measurably move the needle.

Manila | In-Person | Full Time

What you'll do:

• Knowledge strategy and maintenance | Own the CJ knowledge strategy for Enterprise Services, taxonomy, and governance model (roles, workflows, review cadences, quality gates)
• Content operations and creation | Develop and maintain clear procedures, SOPs, and guides using user-friendly formats and decision trees, while creating feedback l...