Knowledge Strategy & Enablement Lead

Overview

The Knowledge Strategy & Enablement Manager is responsible for managing and disseminating product-related knowledge for the benefit of Customer Support agents, customers, and AI agents. This role combines business acumen, technology software, and coaching skills to enhance team performance. The ideal candidate will have a good background in the RealPage product portfolio, is detail-oriented, has excellent communication skills, and proven ability to lead and grow others. This is a strategic role working collaboratively with various teams to ensure the efficient flow of knowledge.

Responsible forenhancing the knowledge proficiencyand effectiveness of RealPage’s Customer Support agents and AI agents. This role focuses oncurating content, training, mentoring, and continuous improvementto ensure agents can effectively resolve technical issues related to RealPage software. By collaborating with key Operations team members, this leader is a hands-on coach and pe...