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Korean-Speaking CSR - Outbound Retention (Healthcare)

HCM Nexus Consulting
Full-time Mandaluyong, Metro Manila Information and Record Clerks
Posted:
June 15, 2026
Location:
Mandaluyong, Metro Manila, Philippines

Job Description

Job Summary:

We are seeking a fluent Korean-speaking Customer Service Representative to join an outbound campaign focused on retention for healthcare insurance customers. The role involves reaching out to existing or previous policyholders to encourage continued membership, address inquiries, and offer solutions that align with the customers needs and the policy benefits.


This role requires excellent communication skills in Korean and English, strong customer relationship abilities, and a goal-driven mindset to support client retention targets.


Key Responsibilities:


  • Make outbound calls to Korean-speaking customers regarding policy renewals and plan continuation.
  • Engage clients in conversations to understand their concerns and recommend solutions tailored to their needs.
  • Communicate the value of healthcare plans, benefits, and promotions to encourage retention.
  • ...

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    Job Overview

    Job Type: Full-time
    Location: Mandaluyong, Philippines
    Posted: June 15, 2026
    Deadline: July 25, 2026