Kundenberater E-Commerce (m/w/d)

Overview

Stellenbeschreibung Are you passionate about e-commerce and customer service? Join our dynamic team at Web & Print Media Switzerland Sàrl as a Kundenberater E-Commerce (m/w/d) . We are looking for a motivated and customer-oriented individual to help us deliver exceptional service and support to our clients in the Swiss market.

Responsibilities

• Providing professional and friendly support to our e-commerce customers via phone, chat, and other communication channels.
• Assisting customers with inquiries about products, orders, and services.
• Resolving customer issues efficiently and ensuring a high level of satisfaction.
• Collaborating with internal teams to improve processes and customer experience.
• Identifying opportunities to upsell or cross-sell products and services.

Qualifications

• Fluency in German (written and spoken); French or English is a plus.
• Previous experi...