Job Description
The Day-to-Day Activities
● Functional - Support our customers & fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking, and other payments technologies.
● Perform risk analysis on transactions to determine if there are any fraud patterns
● Clear the Payment Risk queues - Tickets related to fraudulent charges, escalations on decline payments due to elevated Risk factors and review on potential elevated risk customers.
● Work on Slack and emails channels
● Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests.
● Show dedication and ownership of clearing the queues - adhere to Service Levels.
● Provides coaching, advice and guidance based on case findings.
● Other duties as assigned by Management or reporting Line Manager.
● Financial - Contribute towards cost saving an...
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