KYC call center

Job Title: Operations Officer

Period : 12 months

Location : Mississauga, Ontario, Canada

Hybrid- 4 days a week in office.

SUMMARY OF THE ROLE

Typical Day-to-Day Responsibilities: Inbound and outbound calls- verifying customer information and doing KYC checks, back office admin tasks like data entry, documentation review and maintaining records, providing customers with details on diff types of wire transfers- only confirming details but not processing wires.

Must Have Skills:

1.) 4 years of Banking/financial industry experience

2.) Proven experience conducting KYC checks

3.) Experience in a Call center environment- handling inbound and outbound calls

4.) Microsoft 365 proficiency - Work, Excel, Outlook

Soft Skills:

1.) Collaborative skills

2.) Strong customer service skills

3.) Adaptable and high attentio...