KYC/KYB Operations Lead

Monee — Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

We are hiring a strategic and execution-driven KYC/KYB Operations Lead to lead our customer due diligence and document verification functions across both retail and business segments. This role is critical in ensuring compliant, efficient, and customer-centric onboarding experiences, particularly for credit-related products. The ideal candidate will thrive in ambiguous environments, coach future-ready leaders, and drive strong KPI execution in line with broader operational OKRs.

Responsibilities

• Set the vision and execution plan for KYC/KYB operations, aligning departmental goals with organizational OKRs (e.g., SLA adherence, quality rates, cost efficiency).
• Operate effectively in fast-changing, ambiguous environments by translating high-level goals into structured execution roadmaps.
• Represent KYC/KYB in audits, regulatory inspecti...