L1 Application Support Analyst

APAR TECHNOLOGIES PTE. LTD.

Full-time singapore, singapore Other-General

Posted:

June 09, 2026

Location:

singapore, singapore, Singapore

Job Description

                    Act as the first line of support for application incidents and service requests via ServiceNow or Jira Service Desk. 
Log, categorize, prioritize, and track incidents following ITIL-based processes while ensuring SLA adherence. 
Provide first-call resolution wherever possible and upscale complex issues to L2/L3 with complete diagnostic details. 
Monitor application health using tools like CloudWatch, Datadog, or Splunk and proactively raise alerts for anomalies. 
Perform initial triage using logs, event viewers, and basic SQL validation to identify root causes. 
Support end users with access issues, workflow guidance, password resets, and application usage queries. 
Collaborate with technical teams during incident bridges, post-incident reviews, and change validation activities. 
Maintain documentation, update knowledge base, and ensure compliance with SOPs, security policies, and ITIL practices.
EA Number: 11C4...
                

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Job Overview

Job Type: Full-time

Location: singapore, Singapore

Posted: June 09, 2026

Deadline: July 19, 2026