L1 Application Support Specialist - 24/7 SLA

Birlasoft is seeking an L1 Application Support resource in Mexico, Ciudad de México, to deliver first-level technical support for business applications. This role ensures timely incident resolution, effective user communication, and adherence to defined SLAs.

The ideal candidate should possess a Bachelor's degree in Computer Science or IT and have a minimum of 4 years of experience in application or IT support. Strong communication, customer service skills, and the ability to work in 24x7 shifts are essential.