L1 Application Support Specialist - 24/7 Sla

Birlasoft is seeking an L1 Application Support resource in Mexico, Ciudad de México, to deliver first-level technical support for business applications.
This role ensures timely incident resolution, effective user communication, and adherence to defined SLAs.The ideal candidate should possess a Bachelor's degree in Computer Science or IT and have a minimum of 4 years of experience in application or IT support.
Strong communication, customer service skills, and the ability to work in 24x7 shifts are essential.
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