L1 AV Technician

Key Responsibilities
Meeting Room & VC Support
Provide meeting room setup and video conferencing (VC) support.
Assist users with joining video calls and content sharing.
Support platforms such as Microsoft Teams, Zoom, and Webex.
Ensure presentation and multi-media rooms remain fully operational.
First-Line Troubleshooting
Perform basic troubleshooting including:
Cable checks and replacements
Input/source selection
Power cycling of equipment
Device resets
Replace faulty peripherals (HDMI/USB-C cables, adapters, microphones, cameras, etc.).
Support basic software updates under guidance.
Incident & SLA Management
Log, update, and track incidents in the ticketing system.
Provide timely service updates to users.
Escalate technical faults to L2/L3 engineers or Regional Lead as required.
Follow established SOPs and escalation processes.
Proactive Room Maintenance
Conduct daily room health checks in accordance with SOP.
Ensure mee...