L1 Help Desk Technician

Description We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace.

Responsibilities:
• Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues.
• Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed.
• Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests.
• Diag...