L1 / L2 Application Support Engineer - Airline Operations (A)

Company: Sopra Steria is a listed European tech leader specializing in Consulting, Digital Services, and Software. With 60,000 employees worldwide across Europe, North America and Asia, Singapore serves as the HQ for our APAC operations. We focus on delivering Infrastructure, Cloud and Cybersecurity services across the region.

Role Overview

The L1/L2 Application Support Engineer will provide first- and second-line support (advanced) for Airline Operational Systems within our client customer service perimeter. The role requires mandatory experience in Airline Application Support, covering Maintenance, Technical Data, and Skywise platforms operating in a shift-based global support model and following ITIL best practices.

Key Responsibilities

• L1 Support: Act as the first point of contact for client's application incidents, service requests & telephone calls
• Log, categorize, prioritize, and resolve tickets using the ...