L1 /L2 Engineer

Our client in the telecommunications sector is seeking a L1 /L2 Engineer on a contract duration of 6 months.

Essential Job Functions :

• Problems/Issues/Defects Recording and Dissemination
• Diagnostics of Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Problems/Issues/Defects Analysis
• Follow-up and Resolve Problems/Issues/Defects within SLA
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Maintenance
• Provide necessary Application log to L3/SME & all required support to diagnose a reported problem
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
• Pro-Active Communications (internal and external)
• Bill run execution and Support
• Deployment Support
• UAT and Post-Production testing support.
• Flexibility to work in shifts.

Required Skill Set:

• Good Analytic...