L1 & L2 Support Engineer (Microsoft 365 )

About The Role
KNOATIV is hiring a Support Engineer to join our office-based IT support team. This is a combined L1 and L2 role: you will be the first point of contact for users and also handle deeper technical escalations. You will manage and support Microsoft 365 environments both for KNOATIV and for our clients, resolving incidents and service requests within agreed service levels (SLAs).

Key Responsibilities — Both Levels

• Provide responsive, professional technical support to internal users and client end-users via phone, email, ticketing system, and remote tools.
• Log, categorize, prioritize, and resolve incidents and service requests in the ticketing system, keeping accurate and clear documentation.
• Administer and support Microsoft 365 for KNOATIV and our clients, including user and license management, Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, groups, permissions, and password resets acr...