L1 Service Desk Analyst

100% onsite in Greenhills, San Juan City, Philippines | Graveyard Shift or Shifting Schedule

About This Role

As an L1 Service Desk Analyst, you will be expected to provide level 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Qualifications

• With at least 1 year of experience as TSR or Service Desk – Voice Support is an advantage.
• With basic knowledge about software and hardware applications.
• With basic knowledge or familiarity with computer configuration and troubleshooting.
• Must be able to communicate periodically and proficiently using all types of communication tools available such as phone, email, messaging, etc. with all types of users and colleagues in the organization.
• Immediate joiners are preferred for this role.

Primary Duties and Responsibilities

• Open, log, prioritize, assign, close tic...