L1 Service Desk Engineer | IT Support & Incident Management
SynechronJob Description
Job Summary
Synechron is seeking an attentive and customer-focused L1 Service Desk Engineer to provide efficient technical support for end-users across various hardware and software environments. This entry-level to mid-level role involves troubleshooting, incident logging, and service request management, ensuring swift resolution of common IT issues. The successful candidate will play a vital role in maintaining operational stability, delivering excellent user support, and contributing to overall IT service quality.
Software Requirements
Basic proficiency in service desk tools such as JIRA Service Desk, ServiceNow, or similar for incident logging and tracking
Familiarity with remote support tools (e.g., TeamViewer, AnyDesk)
Experience with ITSM tools and ticket management systems
Basic scripting knowledge to automate common tasks (PowerShell, Bash, etc.)
Overall Responsibilities
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