L1 Support Analyst (Chatbot Support)

Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a L1 Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Title: Junior L1 Support Analyst (Chatbot Support)
Location: (Guadalajara / Hybrid) Shift: Rotational Shifts (Required)

Role Overview
We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.

Key Responsibilities
Act as the first point of contact for chatbot-related queries and issues.
Respond to ba...