L1 Support Engineer (Bridge) Colombia, Remote

The Bridge Technical Support team provides technical assistance to end users of Bridge, as well as integrated and related products within the platform ecosystem. Technical Support Representatives assist a variety of users—including end users, learning management system administrators, and corporate clients—by offering troubleshooting and guidance via phone, web-based tools, and email. They advise clients on product usage, resolve technical issues, and elevate complex issues when necessary. During escalations, Support Representatives serve as a liaison between customers and Tier 2 Support, ensuring a smooth transition and continuous communication from issue initiation through resolution or escalation.

Please note that some shift patterns will run Monday to Friday, 4:00 PM to 12:00 AM (Colombia Time).

Key Responsibilities:

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and end-users.
• When worki...