Job Description
The Bridge Technical Support team provides technical assistance to end users of Bridge, as well as integrated and related products within the platform ecosystem. Technical Support Representatives assist a variety of users—including end users, learning management system administrators, and corporate clients—by offering troubleshooting and guidance via phone, web-based tools, and email. They advise clients on product usage, resolve technical issues, and escalate more complex problems when necessary. During escalations, Support Representatives serve as a liaison between customers and Tier 2 Support, ensuring a smooth transition and continuous communication from issue initiation through resolution or escalation.
Key Responsibilities:
- Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and end-users.
- When working tickets:
- Validate and clarify the issue reported
- Answer how-to questions
- Fix end...
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