Job Description
Department: Customer Support
Location: Remote
Job Summary:
The Bridge Technical Support team provides technical assistance to end users of Bridge, as well as integrated and related products within the platform ecosystem. Technical Support Representatives assist a variety of users—including end users, learning management system administrators, and corporate clients—by offering troubleshooting and guidance via phone, web-based tools, and email. They advise clients on product usage, resolve technical issues, and escalate more complex problems when necessary. During escalations, Support Representatives serve as a liaison between customers and Tier 2 Support, ensuring a smooth transition and continuous communication from issue initiation through resolution or escalation.
Please note that some shift patterns will run Monday to Friday, 4:00 PM to 12:00 AM (Colombia Time).
Key Responsibilities:
- Work tickets via web-based ticketing system, phone...
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