Job Description
About Megamax Services Pvt. Ltd.:
Megamax Services is a rapidly growing IT Solutions provider with a strong presence in IT Infrastructure Management Services (IMS), IBM Support, and emerging SaaS offerings. Operating across India, the USA, the UK, and the Philippines, Megamax empowers enterprise and government clients with secure, scalable, and efficient IT environments.
Job Summary
We are looking for a proactive and customer-focused
L1 IT Support Engineer
to serve as the first point of contact for end-users experiencing technical issues. The candidate will provide initial troubleshooting, resolve common IT problems, and escalate complex issues to higher support levels while ensuring high service quality and user satisfaction.
Key Responsibilities
- Provide first-level technical support via phone, email, chat, or ticketing systems.
- Troubleshoot basic hardware, software, network, and application issues.
- Resolve common infr...
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