L1 Support Engineer

Job Summary
We are looking for a reliable and customer-focused Microsoft L1 Support Engineer to provide first-line technical support for Microsoft-based platforms and end users. The role involves handling incidents, service requests, and basic troubleshooting while ensuring timely resolution and excellent user experience. The position requires participation in a rotational on-call schedule during weekends (approximately once per month).
Job Responsibilities
Provide Level 1 support for Microsoft technologies and end-user issues
Monitor, log, and resolve incidents and service requests through the ticketing system
Perform initial diagnosis, troubleshooting, and resolution of common technical issues
Escalate complex or unresolved issues to L2/L3 support teams with proper documentation
Support users across Microsoft platforms, ensuring minimal disruption to business operations
Participate in rotational on-call weekend support (once per month)
Follow incident, chan...