l1 tac support

Information Professionals Inc.
Full-time Philippines, Philippines Other-General
Posted:
February 28, 2026
Location:
Philippines, Philippines, Philippines

Job Description

  • Manages and services large scale in-country data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.
  • Supports the organisation`s data centre services through active 24x7 monitoring of the infrastructure.
  • Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests and onsite assistance within SLA.
  • Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc.
  • Delivers ITIL compliance process conformance for incident, problem and change management.
  • Ensures effective implementations of safety, security and customer support policy and procedures.
  • Coordinates and provides support to contractors and vendors (LBI and other DC services) as well as inspecting completed work.
  • Plans and supports all preventive and reactive maintenance activities with little to no disruption...

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Job Overview

Job Type: Full-time
Location: Philippines, Philippines
Posted: February 28, 2026
Deadline: April 09, 2026