L1 Technical Support

Direct message the job poster from Gabtech Global, LLC

Recruitment Specialist at Gabtech Global, LLC

PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING

Working Hours: TBD (usually US hours | Night shift)

Start Date: TBD

Job Role & Responsibilities:

1. Provide end user technical support from tickets received via phone, email, or customer portal.
2. Escalate tickets to tier 2 and tier 3 support technicians as needed.
3. Understand networking services such as DNS, DHCP, and troubleshoot basic connectivity issues.
4. Perform workstation imaging.
5. Remove viruses/malware.
6. Maintain and update documentation.

Job Requirements:

1. 1-2 years of providing IT support to end-users.
2. Hands-on experience with MSP is mandatory.
3. Experience with administration of Office 365 and the Office pr...