L1 Technical Support Specialist

Role Overview:



The L1 Technical Support Specialist is responsible for providing first-level technical support, user assistance, and system guidance for deployed applications.

This role also functions as a Trainer, delivering user training sessions during system rollouts, events, roadshows, and medical missions. The position requires strong communication skills, technical fundamentals, and the ability to assist users in both office and onsite environments.



Key Responsibilities:



1. Technical Support (Level 1)

● Provide first-line support for system users (login issues, navigation, basic troubleshooting)

● Respond to and resolve basic technical concerns and user inquiries

● Escalate complex issues to L2/L3 support teams

● Document incidents, resolutions, and recurring issues

2. User Training & Facilitation

● Conduct system training sessions for end-users (onsite and virtual)

● Assist in on...