L1/L2 Global Service Desk Analyst

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

We are seeking a L1/L2 IT Global Service Desk Analyst to join our IT team in Vietnam, supporting a global user base of over 1,000 employees. As part of a centralized Global Service Desk, this role serves as the first point of contact for IT incidents and service requests, delivering support in line with ITSM and ITIL best practices.

The role involves hands-on support across end-user systems, identity a...