L2 Application Support Engineer

Who We Are Looking For
We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team. You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams.

You will be part of a cross-functional team that values service reliability, operational excellence, automation, and continuous improvement in the systems we support.

Responsibilities
Incident & Application Support
● Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
● Investigate application errors, system alerts, performance degradation, and integration issues.
● Restore services within agreed SLA/OLA timelines and ensure proper incident closure.
Troubleshooting & Root Cause Analysis
● Perform i...