Job Description
Opportunity
As an L2 Applications Engineer, you will ensure service stability and solution integrity across FCM platforms by resolving complex incidents, managing advanced customer configurations, and driving root cause improvements throughout the post-implementation lifecycle.
Acting as the technical escalation layer between Level 1 frontline support and Level 3 engineering or vendor teams, you will own investigation, deep-dive diagnostics, and Level 2 configuration support — including policies, profiles, workflows, integrations, and platform settings.
Working closely with Implementation, Product, and Operations, you’ll play a critical role in reducing repeat issues, strengthening knowledge maturity, and driving continuous improvement across the customer lifecycle.
What You Will Do
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