L2 Data Support Specialist

Job Title: L2 Data Support Specialist
Location: DHA Phase 8, Lahore 
Job Summary:  Responsible for providing Tier 2 (L2) support to our customers by researching, diagnosing, troubleshooting data & application issues and resolving incidents and providing support for issues and other technical problems for our Algo platforms.  This role is customer facing and requires excellent English verbal and written communication skills as well as the ability to work under pressure when customers are experiencing critical data issues. 

Tier 2 Technical Support Specialists play a role as the front-line interface between our customers and the Product and Engineering teams and operate as a second level of support after basic user-level support (L1).  Their primary responsibility is to provide customer support by resolving technical support incidents or customer requests in accordance with applicable service level agreements. 

Job Responsibilities: 

• Advanced Trouble...