L2 Engineer (Network) - Must be based in Davao

Overview

L2 Engineer (Network) - Based in Davao

ViewQwest PH

Job Description

We are seeking a skilled Level 2 Network Engineer to join our Managed Services Team , supporting enterprise IT infrastructure with a focus on IT Service Management (ITSM) principles . This role requires strong expertise in troubleshooting, configuring, and maintaining a range of network platforms while leveraging Jira Service Management for ticketing, change requests, and incident response.

You will act as a technical escalation point for the Service Desk (Level 1) and work closely with vendors, service delivery teams, and other escalation teams to ensure optimal network performance, security, and service availability .

Responsibilities:

ITSM & Service Operations

• Incident & Problem Management : Handle escalated tickets in Jira, ensuring SLA compliance.
• C...