L2 Production Support

Project Description:
As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.
Responsibilities :Provide day-to-day L2 support for internally developed end-user applications and ensure system availability .Support system issues in a 24x7 operational environment as per support model .Participate in duty rotations among team members .Perform root cause analysis (RCA) and contribute to problem resolution .Drive continuous improvement initiatives and automate recurring operational tasks .Provide support during production releases (approximately once per month) .Offer occasional on-call support during critical production incidents and guide L1 supp...