L2 Service Desk Analyst

HCL Techis urgently hiring for Level 2 Service Desk Analyst for one of our clients. If you think you've got the knowledge, experience, and excellent English communication skills then this might be the right job opportunity for you.

Role: L2 Service Desk Analyst

Work Location:Science Hub Tower or One World Tower, McKinley Hill, Taguig City (We are few blocks away from Venice Grand Canal Mall)

Work Schedule: Candidate must be amenable to work in graveyard shift or shifting schedule.

Work Set Up: This 100% onsite/office reporting.

• 1-3 years of experience in Technical Support Representative and Service Desk/ Helpdesk Support
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Should have a great customer handling skills Working knowledge of applications running across multiple platforms like HP-UX, Solaris, Windows, etc.
• Understanding of ITIL processes.
• Working knowledge of ticketing system for ...