L2 Service Desk Engineer

This is a remote position.

PHILIPPINE-BASED FILIPINO APPLICANTS

We are looking for a highly skilled L2 Service Desk Engineer who provides advanced technical support by diagnosing and resolving complex IT issues across desktop, software, Office 365, and basic networking. The role focuses on meeting SLA targets, supporting L1 escalations, maintaining system stability, and improving service quality. You will troubleshoot incidents, manage tickets, support users remotely or onsite, and work closely with the wider IT team to ensure reliable and efficient IT services.

Key Responsibilities

• Manage and resolve incident and service request tickets within SLA and quality standards
• Provide technical support via phone, remote tools, or onsite when required
• Monitor ticket queues and respond within service guidelines
• Install, update, and troubleshoot Windows OS and business applications
• Fix software ...