L2 Service Desk Engineer

Role Brief

A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.

Key Role Deliverables

• Manage and troubleshoot M365 + Google Workspace environments
• Provide advanced Windows & macOS endpoint support
• Use NinjaRMM (or similar) for monitoring, scripting, and automation
• Resolve 6+ tickets per day on average
• Handle 4–5 client environments with proactive maintenance during downtime
• Support MDR/SOC tools (Huntress or Field Effect preferred)
• Ensure high-quality communication and customer satisfaction
• Participate in small to medium IT tasks/projects when neede

Education Requirement

Bachelors degree in IT, Computer Science, or related field not r...