L2 Service Desk Support

Set-up and Location: Office-based (Ortigas, Alabang, Pampanga, Cebu Work Schedule: 9:00 AM – 6:00 PM (AEST) | 6:00 AM – 3:00 PM (PH Time) - May require weekend work
Employment Type: Full-time
We're partnering with one of our longest-standing MSP clients to support their growing team. They are seeking an L2 Service Desk Support to join their AU MSP operations on a rotational basis. This role is essential for providing great IT support, keeping systems running smoothly, and meeting client needs while following company standards and policies.
The Level 2 Service Desk Support provides responsive, high-quality technical support across IT systems and services, aligned with ITIL service management practices. This role ensures stability, security, and efficiency of IT operations by supporting users, troubleshooting issues, and assisting with networks, systems, backups, and remote infrastructur...