L2 support analyst / application support analyst

Experience & Education 2–4 years of experience in functional application support or business systems support Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent ITIL or application-specific certifications are a plus Role Summary We are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems. The role will focus on L1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders. The candidate must be comfortable working in rotational shifts to support global users. Key Responsibilities Application Support Provide functional L2 support for CPQ, Order Management, and Sales applications Act as the first point of contact for business users, sales teams, and operations Diagnose and resolve functional issues, data-related problems, and user errors Manage incidents, service requests, and minor enhancem...