L2 Support Analyst / Application Support Analyst

Experience & Education- 2–4 years of experience in functional application support or business systems support- Bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent- ITIL or application-specific certifications are a plusRole SummaryWe are seeking a Functional Application Support Analyst to support business-critical applications covering CPQ (Configure, Price, Quote), Order Management, and Sales systems.The role will focus on L1/L2 functional support, issue resolution, user assistance, and collaboration with IT and business stakeholders.The candidate must be comfortable working in rotational shifts to support global users.Key ResponsibilitiesApplication Support- Provide functional L2 support for CPQ, Order Management, and Sales applications- Act as the first point of contact for business users, sales teams, and operations- Diagnose and resolve functional issues, data-related problems, and user errors- Manage incidents, service requests, and minor enha...