L2 Support Engineer, Alpha (Remote) - 60,000/year USD

Educational support infrastructure is collapsing under rising complexity, even as schools, students, and families demand more. Today's schools require immediate, AI-powered responses spanning learning platforms, student information systems, device ecosystems, and operational workflows. Yet most support teams remain trapped in disconnected tools, manual handoffs, and fragile systems that break when pressure mounts.
We address this challenge through a radically different approach: AI-enhanced cyborg agents positioned at the heart of a dynamic educational environment. In this position, you will define how the system evolves. Each resolution refines future automation capabilities, each root cause investigation shapes process and policy design, and each unusual scenario you decode strengthens outcomes for thousands of learners and teaching professionals.
This is direct, production-level troubleshooting in an active service context. You will investigate unclear, multi-party failures sp...